Field Team Member T2

Sector 7 is seeking a qualified IT Technician for both remote and on-site support, primarily serving as a Tier 2 support resource for various projects. The ideal candidate will have a solid understanding of computer hardware, software, internet applications, networks, and operating systems. Responsibilities include providing timely and accurate information to decision-makers, creating a positive customer environment, and ensuring compliance with relevant laws and procedures.

Core Values

Our ideal candidate embodies the following values:

• Employees = #1:
  Employees are our top priority
• E=mc^2:
  Your actions affect others
• Be efficient
  :
  Inefficiency hampers morale and progress
• Grow upwards;
  Not downwards
  :
  Strive for personal and professional development
• Up, Down, Up, Down, A,B,A,B:
  Embrace challenges and progress

Responsibilities

Field Team Functions:

• Report daily tasks and to-dos via the company's project management platform
• Maintain a professional appearance and handle company equipment responsibly
• Provide excellent customer service to enhance satisfaction

Onsite Functions:

• Present professionally and care for equipment and property
• Arrive at least 15 minutes before appointments and confirm arrival in chat
• Communicate hourly updates while onsite
• Assist with server deployments and network development as needed
• Use ticketing and documentation tools effectively

Experience and Preferences

• Set up and support workstations and peripherals
• Understand network topography & OSI Model
• Knowledge of SMTP & Email Systems
• Experience with Virtualization Technologies (VMWARE / Hyper-V)
• Proficiency in Microsoft Windows Server (2008/12/16) and Office (2013/2016)
• Optimize and secure local networks
• Troubleshoot hardware issues
• Install and configure software according to specifications
• Maintain local networks and documentation
• Communicate effectively with customers and support teams
• Maintain reliable attendance and punctuality
• Document issues thoroughly in support tickets
• Perform IT problem diagnosis and resolution
• MSP and customer service experience preferred
• Valid driver’s license and reliable transportation required
• Ability to lift at least 50 lbs
• Degree or certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous