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Technical Support Specialist Bilingual English Spanish
Job in
Wixom, Oakland County, Michigan, 48393, USA
Listed on 2026-01-07
Listing for:
SIMING TIRESUPPLY INC
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Benefits
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Training & development
The Technical Support Specialist will provide first-line technical support for TPMS products and assist customers and internal teams with troubleshooting, installation, and product knowledge.
Responsibilities- Answer technical support calls and provide first-line assistance for TPMS products
- Diagnose and resolve issues related to TPMS sensors, receivers, software, and diagnostic tools
- Guide customers (distributors, repair shops, and end users) through installation, calibration, and troubleshooting procedures
- Document common issues and solutions to build a technical support database
- Escalate complex technical cases to R&D or Product Engineering teams
- Assist with software updates using TPMS diagnostic tools
- Support internal teams (Sales, Product, and Training) with technical expertise
- Create relearn tutorials and technical documentation for marketing and customer reference
- Upload instructional documents to customer websites as needed
- Create videos demonstrating product usage, programming sensors, and relearn procedures
- Assist with warehouse duties when necessary
- Perform other tasks as assigned by the supervisor
Fluent in English and Spanish (spoken and written)
Descripción del Puesto – EspañolEl Especialista de Soporte Técnico brindará soporte técnico de primera línea para productos TPMS y ayudará a clientes y equipos internos con diagnóstico, instalación y conocimiento del producto.
Responsabilidades (Español)- Atender llamadas de soporte técnico y brindar asistencia inicial para productos TPMS
- Diagnosticar y resolver problemas relacionados con sensores TPMS, receptores, software y herramientas de diagnóstico
- Guiar a clientes (distribuidores, talleres y usuarios finales) en la instalación, calibración y resolución de problemas
- Registrar problemas comunes y soluciones para crear una base de datos de soporte técnico
- Escalar casos técnicos complejos a los equipos de I+D o Ingeniería de Producto
- Asistir con actualizaciones de software utilizando herramientas de diagnóstico TPMS
- Brindar soporte técnico a equipos internos (Ventas, Producto y Capacitación)
- Crear tutoriales de reaprendizaje y documentación técnica para marketing y clientes
- Cargar documentación instructiva en los sitios web de los clientes cuando sea necesario
- Crear videos demostrativos de productos, programación de sensores y procedimientos de reaprendizaje
- Apoyar en tareas de almacén cuando sea necesario
- Realizar otras tareas asignadas por el supervisor
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