Director, Enterprise Systems

Description

Better Trucks. Better World.

Headquartered in Wixom, MI with locations in California, Ohio and Indiana, Workhorse is raising the standard for what a medium-duty truck should be, delivering vehicles, infrastructure, and support designed to work for you.

The Director, Enterprise Systems, reports directly to the Chief Financial Officer and is the single leader of Workhorse's business systems. The role owns the full business systems framework: the applications that run the company from quote to cash, the data and controls inside them, and the infrastructure, cybersecurity and plant technology underneath them. Information Technology and desktop support reports into this role as one part of the wider remit.

The Director sets the business systems strategy and budget, manages and develops the ERP toolchain, and ensures one plan drives what Workhorse builds, buys, ships and invoices. The Director develops and oversees a small team and a committed year-end plan, then builds the organization in phases through 2027. This is a hands-on leadership role that partners closely with Operations, Human Resources, Supply Chain, Manufacturing, Engineering, Sales, Service and Finance, and travels frequently to the Union City plant.

• Take ownership of the year-end plan and the five business outcomes due by December 31, 2026, working with the current team and the QAD (ERP) implementation partner.
• Deliver a phased hiring plan and a sequenced 2027 roadmap to the Chief Financial Officer by January 31, 2027.
• Remove single points of failure in QAD administration, plant infrastructure and program management, bolstering internal capabilities and using contractors to bridge gaps until hires are in seat.
• Establish the weekly scorecard, portfolio intake and master data ownership that the rest of the role depends on.

• Schedule and develop plans to consider current and future enterprise infrastructure needs, ensuring the scalability of infrastructure design to handle expected growth.
• With departmental leaders, develop and implement implementation and integration roadmaps for other toolchainlaunches, including P&L, human resources, customer service and warranty tracking systems and databases
• Set and maintain the enterprise architecture and roadmap across QAD, Salesforce, CPQ, PLM (3
  
  DEXPERIENCE), Service Max and reporting tools.
• Make MRP a trusted planning tool, including forecast consumption, planning parameters, lead times, production order release and exception management.
• Lead integrations between Salesforce and QAD for forecast, capacity, build slots and customer due dates, and between PLM and QAD for items and bills of material.
• With departmental leaders, develop and implement implementation and integration roadmaps for other toolchain launches, including P&L, human resources, customer service and warranty tracking systems and databases
• Deliver the annual model year change over in QAD and CPQ on time, including costing, pricing, configuration, finished goods and VIN updates.

• Lead the design, operation and support of networks, servers, cloud platforms (including QAD on AWS) and end-user computing across offices, the Union City plant and R&D facilities.
• Ensure high availability of production-critical systems, including MES, quality systems, line-side labeling and printing, and industrial networks.
• Own disaster recovery, backup and business continuity planning to minimize production downtime.
• Maintain and manage user accounts, tool chains and platforms (M365 suite, etc) via a dedicated desktop support function, ticketing system and escalation protocol with full working hours coverage and emergency response protocols, and managing all user onboarding and offboarding.
• Keep support lean and responsive, with clear service levels for plant and office users.

• Lead the cybersecurity program with internal and external resources, scaled to Workhorse's risk, people and budget.
• Manage regular cybersecurity risk assessments and dashboard reporting, including in support of SOX reporting and public company audit, and lead regular risk planning and threat assessment exercises
• Own vulnerability management and patching across office and plant environments, including tested releases of business applications.
• Own the incident response lifecycle, including monitoring, triage and response across IT and OT environments.
• Advance IT/OT…