IT Administrator

Description

Headquartered in Wixom, MI with locations in California, Ohio and Indiana, Workhorse is raising the standard for what a medium-duty truck should be — delivering vehicles, infrastructure, and support designed to work for you.

We are seeking a hands‑on IT Administrator to provide frontline technology support across the organization, with a strong focus on desktop support, executive (white glove) support, and core systems administration. This role is intended to reduce ticket resolution time, improve the technology experience for senior leadership, and strengthen the reliability of core IT systems.

• Provide Tier 1/2 troubleshooting for desktops, laptops, printers, mobile devices, and peripherals
• Image, configure, and deploy new hardware for onboarding and refresh cycles
• Manage software installation, updates, patching, and license tracking
• Maintain the IT asset inventory and coordinate repairs/warranty claims with vendors
• Log, triage, and resolve tickets within agreed SLAs
• Administer and maintain core systems:
  Active Directory/Entra , Microsoft 365, file servers, and endpoint management (Intune)
• Manage user account provisioning, deprovisioning, and access/permissions
• Support network connectivity (Wi‑Fi, VPN, switches) and expedite complex issues to senior engineers
• Assist with backup verification, patch management, and basic security hygiene (MFA, antivirus/EDR)
• Maintain documentation for systems, configurations, and standard operating procedures
• Support IT projects such as office moves, equipment rollouts, and system migrations
• Train employees on IT policies, tools, and best practices
• Contribute to and help enforce IT security and acceptable use policies

• Deliver white‑glove, priority support to executives and senior leadership, in person and remote
• Set up and troubleshoot conference rooms, video conferencing, and presentation technology for executive meetings and board sessions
• Proactively manage executive devices (laptops, phones, tablets) to minimize disruption
• Provide on‑call or after‑hours support for executive travel and high‑priority events as needed
• Maintain a high standard of discretion, professionalism, and responsiveness

• Associate or bachelor’s degree in information technology, Computer Science, or equivalent practical experience
• 3-5 years of experience in desktop support, help desk, or IT administration
• Hands‑on experience supporting Windows and/or macOS environments
• Working knowledge of Active Directory/Entra , Microsoft 365 administration
• Experience with endpoint management/MDM tools (Intune, or similar)
• Experience supporting conference room A/V and video conferencing platforms (Teams, etc.)
• Strong troubleshooting skills across hardware, software, and basic networking (Wi‑Fi, VPN, DNS/DHCP basics)
• Excellent communication skills and a customer‑service mindset, especially when supporting senior stakeholders
• Ability to lift/move IT equipment and be on‑site as required.

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified:
  Modern Desktop Administrator
• Prior experience directly supporting C‑suite or senior executives
• Familiarity with ticketing systems (Service Now, Jira Service Management, Fresh service, etc.)
• Basic scripting experience (Power Shell or Bash) for routine automation

Workhorse designs, engineers, tests, validates and manufactures physical products in America’s Heartland. Our work spans battery‑electric commercial vehicles and the development of Mobile AI Infrastructure.

Engineering and manufacturing come together…