Director Of Client Services - Events

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Full Time Wixom, MI, US

Position Title: Director of Client Services, Live Events

Team :
Live Events

Manager: VP Client Services, Live Events

Office

Location:

Wixom, MI

Who We Are:

Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform.

At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile.

Role

Summary:

The Director of Client Services leads the direction and execution of client relationship management with a strong emphasis on sales growth, client retention, and revenue expansion. This role is responsible for overseeing the full lifecycle of client engagement—from onboarding through renewal—while identifying and pursuing opportunities to deepen client value through upselling, cross-selling, and solution development. This position works cross-functionally with Creative, Marketing, and Operations teams to align client services with broader business goals.

This role requires a proactive mindset, strong leadership skills, and the ability to juggle multiple projects while staying calm under pressure. You’ll also be expected to be onsite for select activations, sometimes for extended hours—including nights, weekends, and travel—as part of ensuring flawless execution.

Responsibilities:

• Client Growth & Strategic Leadership
  • Serve as the strategic lead across a portfolio of high-value clients, driving long-term account growth, retention, and satisfaction.
  • Identify and develop upsell and cross-sell opportunities in partnership with Sales, translating client goals into innovative experiential solutions.
  • Act as a senior advisor to clients, offering guidance on best practices in live, virtual, and hybrid engagement strategies.
• Lead, mentor, and encourage team that blends operational management with sales team values.
• Foster a proactive, solutions-oriented culture that anticipates client needs and drives value beyond expectations.
• Sales & Business Development
  • Leverage project management tools and CRM systems to maintain visibility into pipeline, timelines, and account health.
  • Collaborate with Marketing teams on pitches, RFPs, and strategic pursuits.
  • Support revenue generation efforts by shaping proposals, contributing to scopes of work, and influencing pricing strategies that align with client value.
  • Represent the Client Services function in strategic planning and pipeline meetings.
• Program Oversight & Delivery
  • Oversee the end-to-end delivery of complex experiential programs, ensuring seamless execution from ideation through activation.
  • Partner with internal teams (Creative, Development, and Production) to align deliverables with client expectations and timelines.
  • Own client communications for escalations and key milestones, ensuring transparency and accountability.
• Insights & Innovation
  • Stay current on industry trends, technologies, and audience behaviors to provide thought leadership and inspire innovation.
  • Other…