Service Delivery Manager - Tapping

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Full Time Management Wixom, MI, US

About The Colt Group:

The Colt Group (Colt) is a national provider of on-line industrial leak repair solutions, offering design, engineering, manufacturing, installation, and Hot Tapping services to clients operating highly utilized, mission-critical industrial process plants. The Colt Group was founded in 1981 and is headquartered in Pasaena, TX.

Summary/Objective:

Service Delivery Manager will have responsibilities for collaborating with operations leaders to streamline and coordinate projects, ensuring the successful delivery of services to our clients. Candidate must have great writing, analytical, and critical thinking skills. This role is high-demand, fast-paced, and requires daily problem-solving skills. Ideal candidate should have strong leadership and interpersonal skills, natural ability to solve problems, and be able to maintain composure when under high-level pressure.

Availability to be contacted after-hours is a must.

Essential Functions and Responsibilities:

• Being a HSE leader and ensure operations are performed using safe work practices
• Collaborate with operations leaders to plan, organize, and execute Hot Tapping projects.
• Oversee the scheduling of projects, ensuring efficient resource allocation and timely delivery.
• Serve as the primary point of contact for clients, maintaining clear and open communication throughout the project lifecycle.
• Address customer inquiries, concerns, and requests in a professional and timely manner.
• Develop competitive pricing strategies to maximize revenue while maintaining profitability.
• Analyze project costs and implement cost-effective measures to optimize financial outcomes.
• Lead and inspire a team of technicians, providing training and development opportunities to enhance their skills.
• Foster a culture of continuous improvement and innovation within the Hot Tapping team.
• Plan equipment requirements and needs and ensure the availability and proper maintenance of required tools and machinery.
• Identify opportunities for technology upgrades or improvements to enhance operational efficiency.
• Present and provide key performance indicators (KPIs) to Executive Management
• Establish and maintain relationships with vendors, ensuring adherence to quality standards and performance expectations.

Skills/Knowledge/Abilities:

• 5+ Years’ Experience in a Hot Tapping Services
• Strong project management skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in relevant software and tools used in Hot Tapping operations.
• Statistical Analysis (using Microsoft Excel)
• Ability to be available for work outside the scheduled hours
• Good working knowledge of MS Excel, PowerPoint, and Outlook
• Ability to manage multiple projects within a day and flexibility to adjust priority of each

Colt is an equal opportunity employer and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Colt is a dynamic organization. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Colt’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.