JOEM Customer Quality Manager

Customer Quality Manager

Venteon is currently seeking a Customer Quality Manager to fill an opening with a manufacturing company located in Wixom, MI.

$/yr - $/yr

• Minimum 5 years of experience as a Customer Quality Manager
• Familiarity with automotive/component industry standards
• Familiarity with product development/manufacturing processes
• Familiarity with Japanese client quality evaluation systems
• Expertise in quality management tools/methodologies
• Highly responsible, proactive, and resilient under pressure; results‑driven with strong resource coordination skills to meet client demands
• Highly collaborative with strong organizational, coordination, and proactive abilities, adaptability, customer insight, and effective time management
• Bachelor's degree or above, with priority given to quality management or mechanical related majors
• 5+ years of Quality/Project management experience (Mech. Eng. or Auto Parts);
  Japanese clients experience is preferred
• English proficiency as the working language;
  Japanese/Korean proficiency is preferred

• Collaborating closely with business units to support quality strategy execution for key Japanese clients, and lead localization of customer quality management
• Grasp client's global quality strategy, coordinate integration of group/BU/factory resources to ensure sustained cont rollability of product quality risks
• Interface with key clients on quality strategy, monitoring performance, mitigating risks, and achieving quality targets
• Resolve urgent quality issues and cross‑BU gaps; coordinate organizational collaboration, audit responses, and corrective actions; conduct quality competency training
• Deploy and refine internal QMS frameworks compliant with industry standards and client specifications
• Lead group‑wide quality‑client engagement initiatives to drive continuous improvement in customer satisfaction

Mid‑Senior level

Full‑time

Quality Assurance, Customer Service, and Management

Industries:
Motor Vehicle Manufacturing and Manufacturing

• Medical insurance
• Vision insurance
• 401(k)

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