Field Service Technician Lead

As the premium provider of drinking water and water treatment services for the greater part of a century,
Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Service Technician Lead, you’ll play a critical role in supporting our service department in all aspects of the installation, service, and repair of Culligan commercial and residential water treatment equipment and products.

This position is also responsible for assisting with the training of our service technicians and serves as a go-to technical resource for the team. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate for this role will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.

• We offer a full-time, Monday-Friday work schedule, with on-call coverage on weekends and holidays as required.
• Pay rate starting at $28/hr.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

• Install, service, and repair water treatment equipment at both commercial and residential customer locations, including re-beds, product deliveries, and applications.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.
• Assist Sales Representatives with residential and commercial installations and equipment changes.
• Perform Route Delivery duties when needed.

• Support the Service Manager by training service technicians.
• Offer technical support and guidance to service personnel.
• Communicate with the Service Manager on any issues that arise with installations and service calls.

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Complete the sale of equipment and other supplies where appropriate.
• Collect customer payments at the time service is rendered.

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Provide telephone technical support when necessary.

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Accurately and legibly complete all required paperwork, including timesheets, material orders, warranty cards, installation/service work orders, and field orders.
• Promptly return customer payments and daily activity sheets to the office at the end of each workday.

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you…