Office Coordinator
Listed on 2026-01-02
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Administrative/Clerical
Office Administrator/ Coordinator, Virtual Assistant/ Remote Admin
Benefits
- 401(k) matching
- Health insurance
- Paid time off
Office Coordinator
About UsWe are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance.
We are a family-owned member of a franchisee network of 100 Team Logic IT locations nationwide. The strength of our network has placed us at #45 on the Top 501 Managed Service Providers.
Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
Job DetailsThis position is onsite in our Woburn office, 5 days a week, Monday – Friday.
Job Responsibilities- Answer incoming calls and triage to the appropriate team member.
- Open support tickets with as much detail as possible when new incidents are being reported.
- Assist Remote Services technicians with obtaining additional information for the troubleshooting process when requested.
- Schedule onsite visits for break/fix tickets that require physical assistance that have been submitted by our customers and colleagues.
- Respond to customer questions and concerns on tickets which were assigned or re-opened if engineers are unavailable or onsite.
- Confirm monthly, weekly, or bi-weekly appointments with customers.
- Confirm onsite visits with engineers and provide them with updates or appointment/schedule changes in real-time.
- Work with department directors to determine resource availability when scheduling projects and tech availability.
- Work with the Director of Engineering and Vice President of Operations on fleet management of company vehicles.
- Assist with general administrative responsibilities such as supply ordering, restocking, filing, shredding, etc.
- Candidate must possess strong written and verbal communication skills.
- Experience using Microsoft Office Suite.
- Experience using a ticketing system.
- Willingness to learn new tasks.
Job Type: Full-time
Job Location: Woburn, MA
Experience Preferred:
- 3+ years of resource scheduling experience
- Strong Customer Service skills
Required license or certification:
- Driver’s License
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