Scheduling Coordinator

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The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best‑in‑class home improvement services. We accomplish this through tech‑enabled innovation, industry‑leading talent, and a company‑wide commitment to seamless customer experiences.

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.
• Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers.
• Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world‑class experience and are treated fairly.
• Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.
• Value‑Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.

The Scheduling Coordinator is responsible for coordinating installation schedules, preparing job documentation, and supporting communication between customers, subcontractors, and internal teams. This role ensures that projects are organized, materials and paperwork are ready, and installations are completed efficiently and on time. The Scheduling Coordinator plays a key part in delivering a smooth and positive customer experience.

• Schedule customer installation appointments and coordinate subcontractor availability.
• Communicate with customers regarding installation dates, expectations, and follow‑up needs.
• Collaborate with the production team to align job timelines, crew capacity, and material readiness.
• Confirm and order windows, doors, and other materials required for upcoming installations.
• Compile, email, print, and distribute job packets and paperwork for subcontractors.
• Prepare and maintain weekly installation manifests.
• Monitor, request, and track required subcontractor documentation, including insurance certificates, workers’ compensation, lead‑safe certifications, and vehicle registrations.
• Request and track insurance certificates for condominium projects and town/city requirements.
• Order, print, and maintain job‑related forms such as Project Completion Forms, Service Forms, and Lead‑Safe documents.
• Collect daily completion forms and customer payments from subcontractor jobs.
• Process subcontractor labor invoices and confirm accuracy.
• Scan, upload, and maintain digital and physical records for subcontractor invoices and job documentation.
• Assist with basic inventory oversight related to scheduled installations.
• Maintain organized electronic and physical filing systems.
• Provide prompt follow‑up and communication on scheduling updates, material needs, and documentation requirements.
• Build and maintain strong working relationships with customers, subcontractors, and internal teams.

• High school diploma or GED equivalent preferred.
• Strong organizational skills with excellent attention to detail preferred.
• Proven customer service skills and professional communication abilities.
• Ability to manage multiple tasks, timelines, and priorities.
• Proactive, self‑starter mindset with creative problem‑solving abilities.
• Comfortable working with scheduling systems, order entry software, and email platforms a plus.
• No prior home improvement or construction experience required; training will be provided.
• Ability to maintain confidentiality and handle sensitive documentation.
• Reliable, team‑oriented, and able to follow through consistently.

To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite and the ability to learn and effectively use software applications used in the performance of job duties.