Front Desk Medical Receptionist

Excel Orthopaedic Specialists Woburn, Massachusetts, United States

We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our busy outpatient practice. In this role, you will be the first point of contact for our patients—making your ability to create a warm, welcoming, and organized experience essential to our success.

• Provide outstanding customer service as the first impression of our practice, greeting each patient promptly and positively
• Greet and check-in patients in a friendly and professional manner
• This is a part-time position. The hours are Monday and Tuesday and Friday
• Schedule and confirm patient appointments using medical scheduling software
• Problem-solve and schedule optimization
• Collect and verify patient information, including insurance details, co-pays and payments as needed
• Communicating proactively with clinical staff and billing staff regarding any issues concerning patient care
• Maintain patient records and ensure they are accurate and up-to-date Follow HIPAA guidelines to protect patient confidentiality
• Assist with medical administrative tasks, such as filing and organizing documents

• High school diploma required; college or trade school education preferred
• Minimum of two years’ related experience in a fast-paced medical office environment
• Excellent verbal and written communication skills
• Strong computer proficiency, including EMR systems and Microsoft Office
• Ability to manage a high volume of patients and calls with professionalism and efficiency
• Strong organizational, problem-solving, and analytical abilities
• Demonstrated ability to work collaboratively with multiple health professionals using tact and diplomacy
• Commitment to patient confidentiality, excellence, and continuous improvement
• Flexible and adaptable, with a positive attitude toward shifting priorities

$18 - $23 Hourly Wage