Administrative Assistant

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Administration Support Salary Full Time Woburn, MA, US

Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.

• Maintain our in-house inventory ensuring accurate accounting of inventory items
• Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
• Performs other duties as assigned
• Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
• Pack and process UPS / Fed-Ex shipments and utilize online web portals
• Maintains supplies inventory by checking stock to determine inventory level
• Maintain electronic filing system for all required documents
• Support office personnel and technical staff, when required
• Preparation and shipping of inventory ordered by customers
• Skills and Abilities
• Demonstrate strong oral and written communication skills.
• Skilled at using Microsoft Office
• Proficient knowledge of Microsoft Dynamics
• Ability to multi-task in a fast paced environment
• Have a Customer service orientation, with strong problem solving skills
• Ability to learn new software and product lines quickly.
• Proficient with inventory control and procedures
• Ability to establish solid relationships with clients and vendors
• Create a positive work environment for all parties
• Must be a team player and willing to take on new challenges
• Familiarity with Field Service Technician dispatch and tracking