Automotive Lead Technician

The following information pertains to the Automotive Lead Technician position at Hogan Tire & Auto in Woburn
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At Hogan Tire & Auto in Woburn we are redefining the tire and automotive service experience through a technology‑forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Join a customer and workforce‑centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

As an Automotive Lead Technician at Hogan Tire & Auto in Woburn you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards, sets the standard for operational efficiency and customer satisfaction.

• Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company’s standards of quality and customer experience.
• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
• Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.
• Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
• Maintain awareness of evolving vehicle technologies and industry developments.

• Manufacturer‑trained and/or ASE Certified with a proven record of excellence in vehicle repair and customer service.
• Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high‑quality standards.
• Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
• Demonstrated leadership abilities and a commitment to mentoring and developing apprentices and junior technicians.
• Dedication to upholding the company’s standards of excellence in automotive service and customer experience.

• Weekly payroll
• 401(k) or Roth retirement services
• Medical, dental and vision insurance options
• Employer‑paid life insurance plan up to $50,000
• Employee, dependent and supplemental insurance
• Accrual of paid time off in the first year and paid holidays
• Employee assistance program

A formal application for employment and background screening authorization is required.

Applicants must hold a current and valid driver’s license.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Onsite.