Client Product Specialist

Job Description

The Product Specialist draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer‑centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and implemented and used with success.

• Own general product support and program management for a subset of the client base, utilizing multiple tools to investigate and access data to troubleshoot and resolve issues.
• Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
• Assist with client testing requests.
• Train existing clients.
• Ensure project documents are complete, current, and stored appropriately.
• Identify and document solution deficiencies and recommend solutions.
• Extract existing data to manipulate, calculate, and format into presentable reports, charts, and graphs.
• Collaborate cross‑functionally with development, Sales, Business Intelligence, etc. as needed to service clients and improve the product.

• Experience with data analysis and manipulation using Excel (v‑look‑up, pivot tables).
• Well organized and able to prioritize work independently.
• Excellent written and oral communication with internal team members and external customers.
• Ability to learn new concepts quickly.
• Previous experience with insurance claims or Medicare compliance preferred.
• 5% travel for customer visits.
• Bachelor’s Degree preferred.
• At least 2 years of experience in a corporate office/customer‑facing environment.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Analytics is an equal opportunity employer. Verisk invests in a benefits package for all employees that includes health insurance, a retirement plan, disability benefits, and a paid time‑off program. We offer a competitive total rewards package that includes base salary determined on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal‑opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.