Client Partner

Overview

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.

We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Visit

The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.

• Post-Sale Relationship Ownership

• Assume primary relationship ownership after Global Key Account Director closes the initial sale

• Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders

• Serve as the main point of contact for service delivery, strategic planning, and partnership development

• Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)

• The Client Partner is responsible for identifying upsell opportunities. The Global Key Account Director is accountable for managing contracts, defining handoffs with client stakeholders, and collaborating on major upsells that require new agreements.

• Coordinate the Core Team:
  Type Success Manager and Project Manager for seamless delivery

• Activate Support Team resources as needed:
  Executive Creative Director, Creative Team, Technical Craft, Operations

• Translate client creative challenges into actionable project briefs for creative and technical teams

• Bridge the gap between client creative vision and Monotype's technical/typographic capabilities

• Ensure integration across operational excellence, creative solutions, and strategic advisory

• Engage with Creative Directors, Brand Managers, and design teams on typographic strategy

• Evaluate client typographic needs and identify opportunities for creative services and custom solutions

• Communicate the creative and business impact of typography decisions and recommendations

• Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings

• Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants

• Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)

• Identify opportunities to deepen engagement and expand service adoption within existing scope

• Recognize natural expansion opportunities (additional brands, regions, or service enhancements)

• Track and report on key performance indicators, success metrics, and client outcomes

• Drive contract renewals through demonstrated value delivery and strategic partnership development

• Client retention and renewal rates for assigned accounts

• Service adoption across the five typography service pillars

• Organic revenue growth through expanded creative service usage

• Successful coordination of cross-functional delivery (creative, technical, operational)

• Achievement of client-defined success metrics and creative KPIs

• Engagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement/adoption

• Proven experience in customer…