Customer Service Rep - Support Team Member

Parker Hannifin, a Fortune 250 company, is solving the world’s greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees’ well-being. We are committed to maintaining an inclusive, caring, friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you’re looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can’t wait to meet you.

This position works both independently and as a team as the primary point of contact to Chomerics’ customer base. This position provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations and handling customer inquiries. Accuracy and speed in communication to customer, sales, teammates, and cross functional departments is the key aspect of this role.

It is critical a person in this role be comfortable interacting with customers & business team members in person, online and in person.

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations.
• Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company
• Other duties may be assigned

• Must possess High School diploma or General Education Degree (GED).
• Must be a US Citizen or US Permanent resident.
• 0-2 years’ customer service experience preferred, preferably in a business 2 business environment.
• Possess analytical and technical skills required to understand business practices and processes, especially with multiple software systems.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts
• Ability to work in a goal-oriented, High-Performance Team environment.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

• Pay Range: $22.13/hr to $36.88/hr
• Participation in Annual Incentive Program

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company…