Dispatch Service Rep

Dispatch Service Rep - Woburn, MA

Central Cooling & Heating is looking for a great Dispatcher who can keep our team moving, coordinate schedules, and help create a smooth experience for both our technicians and customers. We'll bring the steady work and a great team - you bring your communication skills, attention to detail, and ability to keep things running smoothly.

Come be the person who keeps it all moving with a team that gets it.

• Competitive weekly pay!
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement

We are looking for a friendly, organized Dispatch Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

• Answer incoming calls and provide professional, friendly customer experience
• Schedule service appointments and gatheraccuratecustomer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities foradditionalservices and maintenance plans
• Enter andmaintainaccuratecustomer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed

• 1+ years of customer service and/or call center required
• Home Services experience preferred
• Excellent phone presence and communication skills
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Basic computer proficiency and ability to learn new software quickly
• Microsoft Office knowledge required
• Strong written communication skills
• Dependable, positive, and team-oriented
• Service Titan/Booking software experience is a plus
• Comfortable handling upset or frustrated customers
• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

At Central Cooling & Heating, you'll be part of a team that values hard work, great communication, and taking care of our customers and each other.

$24 - $25 an hour