Field Service Engineer; Field Base Woburn, MA

Field Service Engineer (Field Base Woburn, MA) –
BD (Tissuemed Ltd)

Join us to bring transformative healthcare solutions as a Field Service Engineer based in Woburn, MA.

The makers of possible – BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. Our work spans design, engineering, manufacturing, and marketing of billions of Med Tech products each year, turning dreams into possibilities.

Job Description Summary

We are seeking a dedicated field service professional to support and service our diagnostic instrumentation on site. The role requires daily travel to multiple customer locations, installation, troubleshooting, and carrying tools and test equipment.

• Daily travel to and from multiple customer sites is required.
• Install, repair, maintain, and service instrumentation while adhering to documented procedures, ISO standards, and GMP requirements.
• Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign‑off before leaving job sites.
• Promptly escalates customer concerns or instrument‑related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems.
• Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Demonstrate good judgment and uphold company values while representing the organization in the field.
• Operate within established expense guidelines for travel and living expenses. Responsibly manage company assets including vehicles (according to Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property.
• Develop and maintain accurate inventory of cars, tools, test equipment, and technical resources to ensure readiness for service calls.

• High school diploma with a minimum of 3 years experience troubleshooting systems, instruments, or components.
• Valid driver’s license and ability to travel at least 50% of the time, including long distances up to 8+ hours under various weather conditions.
• Physical ability to lift, push, pull objects weighing up to 50 lbs, carry a 30‑lb pack for up to 1 hour, and safely climb portable ladders and step stools.
• Proficiency in operating test equipment such as DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges. Must safely work around lasers, optics, fluidics, electronics, high‑voltage equipment, and biohazards.
• Ability to safely operate powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) throughout an 8‑10 hour workday.
• Ability to sit, kneel, squat, bend, and stand repeatedly for up to 8‑10 hours while servicing equipment; must wear required PPE for extended periods and complete fit tests, spirometry, and medical evaluations.

• Associate’s or Bachelor’s degree in Electronics, Engineering, or related technical/biological discipline, plus technical military training that provides hands‑on troubleshooting experience.
• Prior field‑service engineer experience, especially with medical device instruments. Flow cytometry experience is highly valuable.
• Experience in customer‑facing roles with strong communication abilities and professional client interaction.
• Proficiency with digital voltmeters, oscilloscopes, and MS Office applications (Word, Excel).
• Familiarity with recent Mac and PC operating systems for effective technical support across platforms.

We prioritize on‑site collaboration and expect a minimum of 4 days of in‑office presence per week for most roles to maintain our culture of excellence, with flexibility for remote or field‑based arrangements as applicable.

Employment is contingent upon a valid COVID‑19 vaccination record in certain locations. Requests for accommodation will be considered in…