Support & Systems Engineer

We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace.
We’re proud to be experts in what we do and are looking for more brilliant people to join our team.

Reporting into the Technical Support Manager, you will be interfacing with customers to assist in the use of our hardware and software, thus ensuring customer satisfaction.

This role will consist of two major functions, Daily technical customer support & System setup for evaluation. This is a fast-paced job where it is critical to promptly log and address requests received.

This will include;

Guiding customers in understanding and maximizing the use of complex technologies, offering clear explanations and tailored advice

Setting up systems in the lab to replicate the applications our customers are trying to setup.

Contribute to the creation of technical documentation, such as application notes and white papers, to support both internal teams and customers.

You will be working with a team of engineers based in LA , Woburn and the UK

Serve as the primary technical point of contact for our Tier 1 customers in the United States, providing consistent and proactive support while liaising with design engineers

In order to provide turnkey systems to our customers, you will be required to potentially validate the correct operation of systems to be shipped.

Previous experience working directly with customers.

High level knowledge of embedded engineering.

Pre and post sales customer support.

Technical Skills and Qualifications

Technical knowledge of VPX, VME, CPCI.

Technical knowledge of Linux, Windows & VxWorks.

Embedded System assembly and integration.

Confident in presenting and interacting with customers.

Analytical and methodical.

You have fearless curiosity, embracing change as the catalyst for progress and performance.

You’re committed to the customer and delivering great service.

You are agile in the way that you work and are able to work 're always considering how to work smarter to go above and beyond for our customers.

You want to try new things, learn, and are not afraid to fail.

You love technology and are passionate about what we do.

25 days holidays + bank holidays and holiday purchase scheme.

Annual profit share bonus.

Cycle to work, Home & Tech and car salary sacrifice schemes.

Employee assistance programme and virtual GP.

Enhanced parental leave.

Generous company pension scheme with up to 10% employer contribution.

One paid volunteering day per year.

Private Health Insurance through Bupa.

We are an equal opportunity employer and believe in the power of a diverse, inclusive team.

We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.

Apply for this position

Please submit your details and attach your resume/CV.