Field Service Engineer; Field Base Woburn, MA

Overview

Field Service Engineer in Greater Boston, MA for BD (Becton, Dickinson and Company). This is a field-based role requiring on-site customer visits and technical service support.

• Field service position visiting various customers each day and carrying tools and test equipment. On-site support for installation and service of diagnostic instrumentation; after-hours phone support; holiday and weekend on-site support; marketing, exhibitions, and clinical trials support as needed.
• Travel to and from multiple customer sites daily. Perform complex troubleshooting and repair of systems containing lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PCs to resolve issues onsite.
• Install, repair, maintain, and service instrumentation with minimal supervision, adhering to documented procedures, ISO standards, and GMP requirements. Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls.
• Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign-off before leaving job sites.
• Escalate customer concerns or instrument-related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems.
• Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Represent the organization in the field with good judgment and professionalism.
• Operate within established expense guidelines for travel and living expenses. Manage company assets including vehicles (per Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and other property.

• High School diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components. Valid Driver's License and ability to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions.
• Ability to safely lift, push, and pull objects weighing up to 50 lbs. Carry a pack weighing up to 30 lbs for up to 1 hour; ability to climb portable ladders and step stools.
• Proficiency with test equipment such as DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges. Ability to work safely around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards.
• Demonstrated ability to operate powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) repeatedly during an 8-10 hour workday and perform fine motor tasks.
• Ability to sit, kneel, squat, bend, and stand repeatedly for up to 8-10 hour durations while servicing equipment. Willingness to wear PPE (safety glasses, gloves, respirator, bunny suit, etc.) for extended periods and complete required fit tests and medical evaluations.

• Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological field; technical military training is a plus for hands-on troubleshooting.
• Prior Field Service Engineer experience, especially with troubleshooting medical device instruments. Flow Cytometry experience is advantageous.
• Customer-facing experience with strong communication and professional client interaction skills.
• Experience with test equipment (multimeters, oscilloscopes) and proficiency in MS Office (Word, Excel).
• Familiarity with recent Mac and PC operating systems to provide cross-platform technical support.

Some BD roles require on-site collaboration as part of our culture. Most roles indicate the need for in-office presence, with flexible arrangements noted in specific job postings. Vaccination requirements may apply for certain roles or locations, and accommodations will be considered under applicable law.

Salary Range Information: $21.60 - $33.60 USD Hourly

Equal Opportunity

Employer:

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, disability, military eligibility or veteran status, and other legally-protected characteristics.