Commercial Loan Servicing Specialist

SUMMARY / OBJECTIVE

The Commercial Loan Servicing Specialist is responsible for a wide variety of tasks related to the servicing of commercial loans.

• Responsible for providing outstanding customer service to internal and external customers.
• Demonstrates compliance with all bank regulations for assigned job function.
• Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports.
• Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system.
• Processes all non-accrual and charge-off entries.
• Provides payoff quotes, transacts the payoff in core and processes the paid loan paperwork including the preparation of collateral releases.
• Assists or acts as the main liaison for the monitoring and payment of loan taxes escrowed and work with loan officers to monitor and follow up on delinquencies.
• Assists or acts as the main liaison for the monitoring of hazard and flood insurance, including force placement.
• Performs additional duties, departmental cross‑training and participates in special projects as required.
• Perform file maintenance in the core system as needed or directed.
• Complete credit reference requests.
• Maintain electronic loan documentation files; scan and index into electronic file system.
• Work with loan officers and other personnel in the commercial lending department on loan servicing issues, research requests and other questions that arise.
• Responsible for reconciliation of GL accounts.
• Performs additional duties as requested.

• 1-3 years’ experience in the lending area of a bank.
• Business Degree or related field preferred.
• Excellent communication, interpersonal and organizational skills.
• Ability to prioritize workflow and succeed in a multitasking environment.
• Ability to work independently and within a team.