Front Desk Clerk - Homewood Suites-Hampton Inn, Woburn MA

Full‑time Front Desk Clerk – Homewood Suites‑Hampton Inn, Woburn MA

Join us at Concord Hospitality Enterprises. This full‑time role pays $20‑$24 per hour and offers a supportive team environment and growth opportunities.

We look for people who are passionate about serving others. Working at the front desk means you are the hub of the hotel, interacting with guests daily. Your proactive, responsive, and caring attitude will shape the overall guest experience. If you enjoy engaging with others and have a winning personality with a strong sense of responsibility, this is the ideal position for you.

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues, ensuring timely satisfaction.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages while maintaining privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate with various departments and management about guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical, dental, vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, and opportunities for training, development, and career advancement.

Our culture is built on five cornerstones:
Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment where associates feel valued, supported, and empowered. Our Associate First policy is a way of life, and we host many engaging activities on property to keep teams motivated and happy.

We are a proud EEO employer (M/F/D/V). We maintain a drug‑free workplace.

"It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability."