SAP Business Analyst – Application Support; Production & Operations

Position: SAP Business Analyst – Application Support (Production & Operations)
Company Description Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.

Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments. Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference. Our flagship product, SIR-Spheres Y-90 resin microspheres, is a targeted radiation therapy for liver cancer.

To date, we have delivered over 150K doses across 50+ countries, significantly impacting patients' lives worldwide. Our success is fueled by our dedication to serving the medical community, maintaining professionalism, fostering a collaborative work culture, nurturing an entrepreneurial spirit, and continuously pursuing innovation and improvement. At Sirtex, we are committed to creating a great workplace. We offer a range of benefits, programs, and services to support our employees, ensuring they have opportunities to contribute to our success and advance their careers.

Join our inclusive community, where you can collaborate with talented colleagues, bring your ideas to life, and advance your career, all while delivering innovative healthcare solutions to patients.

Job Description The SAP Business Analyst will serve as the internal first point of contact for SAP application support, with a primary focus on Production and Operations (PP, MM, QM, SD) and a secondary focus on Finance (FI). The role owns ticket intake, analysis, and resolution tracking, and coordinates with Sirtex's external SAP implementation and AMS partners for changes requiring configuration or development.

Future-state design and solution architecture for the ongoing S/4

HANA migration are owned by Sirtex program leadership and the E-Strategy implementation team; this role is not involved in migration design.

NOTE:

Candidates must be local the Boston, MA area and be able to adhere to our hybrid policy, which is currently 3 days/week in office and 2 days/week remote.

Application Support & Ticket Management (~70%)Own end-to-end ticket lifecycle in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure

Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner

Apply importance-vs-urgency classification; keep the backlog visible and aging under control

Follow up with the AMS partner against SLA; participate in recurring ticket review forums

Change Request Coordination (~25%)Gather and document CR requirements from Production/Operations (and, where relevant, Finance) business users; write clear functional descriptions for the implementation/AMS partner

Coordinate business review and sign-off for production CRs; track CRs through to production release

Maintain the CR pipeline and status reporting to Bobby Qiu User Enablement & Documentation (~5%)Maintain work instructions, FAQs, and how-to material; run refresher sessions for end users

Document recurring issues and their resolutions to reduce repeat ticket volume

Qualifications6+ years supporting SAP in a business analyst, functional analyst, or application support role Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SDPractical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash Demonstrated ticket-based support experience with SLA discipline (Zendesk, Service Now, or equivalent)
Strong troubleshooting instinct and clear written communication with non-technical business usersUS work authorization; must be able to work on-site in the Boston area; no remote; no travel

The target base salary range for this position will range from $124,000 to $155,000 annually. Individual compensation for this job requisition will be based on non-discriminatory factors, including your geographic location, skills, experience, education and other factors as they relate to the position requirements.  Actual compensation may vary depending on the confirmed job-related skills and  addition to the expected base compensation, this role is eligible to participate in Sirtex’s incentive programs…