Senior SAP Business Analyst

• Compensation: USD 124,000 - USD 155,000 - yearly

Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.

Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments. Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference. Our flagship product, SIR-Spheres® Y-90 resin microspheres, is a targeted radiation therapy for liver cancer.

To date, we have delivered over >150K doses across 50+ countries, significantly impacting patients' lives worldwide. Our success is fueled by our dedication to serving the medical community, maintaining professionalism, fostering a collaborative work culture, nurturing an entrepreneurial spirit, and continuously pursuing innovation and improvement.

At Sirtex, we are committed to creating a great workplace. We offer a range of benefits, programs, and services to support our employees, ensuring they have opportunities to contribute to our success and advance their careers. Join our inclusive community, where you can collaborate with talented colleagues, bring your ideas to life, and advance your career, all while delivering innovative healthcare solutions to patients.

The SAP Business Analyst will serve as the internal first point of contact for SAP application support, with a primary focus on Production and Operations (PP, MM, QM, SD) and a secondary focus on Finance (FI). The role owns ticket intake, analysis, and resolution tracking, and coordinates with Sirtex's external SAP implementation and AMS partners for changes requiring configuration or development.

Future-state design and solution architecture for the ongoing S/4

HANA migration are owned by Sirtex program leadership and the E-Strategy implementation team; this role is not involved in migration design.

NOTE:Candidates must be local the Boston, MA area and be able to adhere to our hybrid policy, which is currently 3 days/week in office and 2 days/week remote.

Application Support & Ticket Management (~70%)

• Own end-to-end ticket lifecycle in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure
• Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner
• Apply importance-vs-urgency classification; keep the backlog visible and aging under control
• Follow up with the AMS partner against SLA; participate in recurring ticket review forums

Change Request Coordination (~25%)

• Gather and document CR requirements from Production/Operations (and, where relevant, Finance) business users; write clear functional descriptions for the implementation/AMS partner
• Coordinate business review and sign-off for production CRs; track CRs through to production release
• Maintain the CR pipeline and status reporting to Bobby Qiu

User Enablement & Documentation (~5%)

• Maintain work instructions, FAQs, and how-to material; run refresher sessions for end users
• Document recurring issues and their resolutions to reduce repeat ticket volume

• 6+ years supporting SAP in a business analyst, functional analyst, or application support role
• Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SD
• Practical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash
• Demonstrated…