IT PAS Platform Leader

Employment Director at SBLI of Massachusetts

SBLI is seeking an IT Policy Administration Platform Leader to own and lead our next-generation Policy Administration System (PAS) platform
. This role is responsible for the technical and operational leadership of the PAS platform across its full lifecycle — implementation, integration, modernization, and ongoing evolution.

This is a hands‑on leadership role that blends technical depth
, delivery accountability
, and people leadership
. The PAS Platform Leader will manage a small, high‑impact team and work closely with business partners, architecture, vendors, and delivery teams to ensure the platform is stable, scalable, and aligned with SBLI’s business strategy.

• Own the PAS platform as a strategic enterprise system, accountable for stability, scalability, and long‑term evolution.
• Serve as the primary IT leader for PAS‑related initiatives, enhancements, and modernization efforts.
• Ensure the platform aligns with enterprise architecture standards and business objectives.

• Lead platform delivery activities including configuration, integration, data migration support, testing coordination, and release management.
• Partner with vendors and internal teams to deliver platform capabilities on time and within expectations.
• Balance out‑of‑the‑box capabilities with configuration and customization decisions, focusing on maintainability and cost control.

• Lead and develop a team of approximately five engineers, analysts, and platform specialists.
• Set clear goals, priorities, and expectations for the team.
• Coach team members to grow both technically and professionally.
• Ensure the team operates effectively in an Agile or hybrid delivery model.

• Oversee integrations between PAS and surrounding systems (e.g., finance, underwriting, claims, commissions, document management).
• Ensure data flows, interfaces, and dependencies are well‑designed, documented, and reliable.

• Act as a key IT partner to Product, Operations, and Business stakeholders.
• Participate in governance forums, architectural reviews, and planning sessions.
• Provide clear communication on platform health, risks, and roadmap.

• Ensure production stability, performance monitoring, and incident response processes are in place.
• Partner with infrastructure, security, and support teams to meet availability, security, and compliance requirements.
• Drive continuous improvement in platform operations and delivery practices.

• Bachelor’s Degree in IT or related field.
• 8+ years of experience in IT, with significant experience supporting or delivering core enterprise platforms.
• 3+ years of experience leading technical teams or platform‑focused teams.
• Experience working on large, complex systems involving configuration, rules engines, integrations, and data‑intensive workflows.
• Strong understanding of SDLC, Agile and hybrid delivery models.
• Proven ability to work with external vendors and internal stakeholders.
• Excellent communication skills — able to translate between technical and business audiences.
• Ability to work hybrid office schedule — three days in office including mandatory Wednesdays.

• Experience with insurance or financial services systems (policy administration, billing, claims, underwriting, etc.).
• Background as a senior engineer, architect, or technical lead prior to moving into management.
• Experience leading platform modernization or replacement initiatives.
• Comfort operating in environments with multiple dependencies and competing priorities.

• Ownership mindset — treats the platform as a product, not just a…