Quality Manager

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* Job Description:

***** Job Summary
*** The Boyd (Billerica) Quality Manager is responsible for ensuring that our products and services exceed the requirements of our customers. This individual will assume full responsibility for all aspects of quality and serve as Boyd (Billerica) management representative for all customer issues related to product quality and reliability.

The Quality Manager will take the actions necessary to improve product quality by identifying and addressing product non-conformances. Emphasis is on proactively managing customer satisfaction by delivering the highest quality thermal products in the industry, across multiple markets.

This individual will also assume full responsibility for all aspects of our QMS and serve as Boyd (Billerca)’s lead auditor and management representative for all customer and registrar audits.  The Quality Manager will take the actions necessary to ensure Boyd (Billerica) stay ahead of emerging standards and customer compliance requirements by managing a robust QMS.The Quality Manager will manage a team consisting of Quality Engineers, Supplier Quality Engineers, Quality Associates, Supervisors and Inspectors, if applicable.
*** Key Duties**
* * Identify causes of scrap and rework within manufacturing and eliminate.
* Work with shop floor management and shop floor work cells to identify failure modes and drive improvement.
* Define quality requirements at the shop floor level.
* Ensure timely processing of any product non-conformances found at incoming inspection or in process inspections.
* Partner with service management to participate in failure analysis activities, compile data and reduce product failure modes.
* Establish and implement process for addressing and resolving customer product quality issues in a timely manner.
* Drive CAPA through the organization to ensure that any findings or non-conformances are addressed quickly.
· Participate in the development of customer prototypes to ensure customer requirements are met
· Coordinate and complete all First Article submittals to customers.
* Define inspection processes, requirements, frequency and sampling internally and through sub tiers.
* Drive improvements at key and critical suppliers to ensure high quality materials.
* Ensure that the Boyd (Billerica) QMS meets the requirements of ISO 9001:2015.
* Work with organization to ensure all customer responses, correspondence and submittals are completed on time.
* Own the source inspection process. Manage and schedule all source inspections.
* Complete any customer quality surveys or questionnaires.
* Ready to support customers in different time zones.
* Willing to travel up to 10% domestic and international when required.
* Advocate for Safety, Lean Kaizen and 5S.
* As a member of the Boyd (Billerica) management team, perform additional duties as required.
*** Education / Background
**** B.S. in a technical discipline with a minimum of eight years experience in a quality role.
* Prior experience with sheet metal, fabrication, welding, torch brazing, refrigeration, assembly, electrical and test manufacturing processes, lean and 5S.
* Served in a previous Quality role with ownership of product quality and QMS.
*** Required Competencies***
* * Customer focused
* with the ability to mobilize the organization to respond quickly to customer questions and requests.
* * Results oriented
* and demonstrates a sense of urgency to resolve problems and issues.
* * Persistent* and willing to do whatever it takes to overcome obstacles and provide answers on time.
* Shows the
* initiative* necessary to take responsibility and drive important tasks.
* Ability to maintain
* composure* and stay calm in stressful situations.
*** Reporting
* ** The Quality Manager plays a key role within the Boyd (Billerica) organization. The Quality Manager is a member of the Operations and Management team reporting to the Billerica Site General Manager.
** All Job Posting Locations (Location)
** Woburn
* * Remote Type
** On-Site
** EEO Statement
** Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Boyd is the trusted global innovator of sustainable solutions that make our customers’ products better, safer, faster, and more reliable.
As a leader in the industry we focus on our people, customers, technology, innovation, materials, and market needs of today and performance requirements of the future.
We are always looking for ambitious minds to help us deliver advanced technology to our customers. Together we solve the challenges of today and empower solutions of tomorrow.
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