Field Service Technician

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Job Description

Position: Field Service Technician

Company Overview: Boyd is the world’s leading innovator in sustainable engineered material and thermal solutions that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.

Position Overview: Boyd is seeking a Field Service Technician for our thermal cooling system service and repair organization. This role consists of installing, troubleshooting, resolving and testing cooling units manufactured by Boyd in parallel with customer installation in a state-of-the-art data center and ensuring all components function properly. This is an exciting new position that will be based in Woburn, Massachusetts with frequent customer-site travel.

This position requires you to be on site at our customers’ facilities to complete the deployment and service of Boyd manufactured equipment.

Position Expectations

• Approximately 90% travel, often four to five nights away weekly, on a regular basis. This role covers North America with opportunities for international travel.
• Perform startups, inspections, troubleshooting, repairs and/or preventive maintenance service on all Boyd products at customer sites.
• Represent Boyd in a professional and courteous manner while following all Boyd and customer safety requirements.
• Work closely with Boyd’s Project team to successfully complete the deployment of Boyd’s thermal cooling systems, which includes members from our customers and various construction trades to ensure installation timelines are met.
• Competent in replacing subassemblies and performing system-level tests as required.
• Suggest and make recommendations for improvement to field service engineers, design engineers and management as needed.
• Ability to perform product commissioning and hand-over to customers from start to finish.
• Complete written repair reports to document the cause of failure(s), description of work performed, materials consumed, and condition of equipment.
• Conduct customer training on Boyd cooling products when onsite.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs.

• 5+ years of field service experience.
• 3+ years of working with project teams, contractors and interfacing with customers.
• Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU)
• Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
• Ability to regularly use a forklift, ladder, hand tools, power tools, calibrated measurement devices, and hydraulic equipment.
• Clean Driving Record

• High School Diploma (or equivalent)
• Trade School Certification in HVAC/R Field and/or electronics technology.
• EPA universal certificate
• Experience with Liquid Cooling technologies.
• Knowledge of PLC function & interfacing (RS485, ethernet, etc.).

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Engineering and Information Technology
• Industries Appliances, Electrical, and Electronics Manufacturing

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