Chief, Victim Witness Services Bureau

The Chief of the Victim Witness Services Bureau is responsible for the overall leadership, management, and administration of victim witness services within the Middlesex District Attorney’s Office. The Chief oversees bureau staff and operations to ensure that victims, witnesses, and their families receive comprehensive information, support, and advocacy throughout the criminal justice process.

The primary goal of the Victim Witness Services Bureau is to reduce the secondary trauma associated with victimization and assist in the successful prosecution of criminal cases by ensuring that victims and witnesses receive the rights, entitlements, and services mandated by the Massachusetts Victim Bill of Rights (M.G.L. c. 258B), as well as additional services provided through the policies of the Middlesex District Attorney’s Office.

The Chief provides strategic leadership, guidance, and supervision to bureau personnel while maintaining an active role in complex and sensitive cases. This position works collaboratively with prosecutors, law enforcement, criminal justice agencies, and community organizations to promote a coordinated, victim-centered approach to services.

Provide overall leadership, direction, and oversight of the Victim Witness Services Bureau, including the supervision and management of all bureau personnel and administrative support staff.

• Directly supervise the Deputy Chief, Regional Victim Witness Supervisors, Post-Conviction Victim Witness Advocate, Elder Victim Witness Advocate, and Administrative Assistant.

• Establish and maintain consistent bureau practices, policies, and procedures to ensure the effective delivery of victim witness services throughout Middlesex County.
• Provide guidance, consultation, and support to bureau supervisors and advocates in managing complex, sensitive, and high-profile criminal cases.
• Maintain an active caseload, providing direct advocacy, crisis intervention, court accompaniment, and support to victims, witnesses, and their families as appropriate.
• Oversee and coordinate the assignment of all incoming homicide and motor vehicle fatality cases to ensure timely and appropriate victim and family services.
• Assign and coordinate cases involving potential conflicts of interest or other circumstances requiring specialized case management.
• Provide crisis intervention, outreach, information, and appropriate resource referrals to families affected by suicide.
• Serve as the designated Certifying Official for the Middlesex District Attorney’s Office regarding U Visa certification applications, reviewing requests and coordinating the certification process in accordance with applicable laws and policies.
• Oversee the recruitment, screening, interviewing, and selection process for Victim Witness Advocate positions, including providing hiring recommendations.
• Identify professional development opportunities and coordinate educational presentations, guest speakers, and training topics for monthly bureau staff meetings.
• Provide ongoing guidance, mentorship, and professional support to bureau personnel to promote staff development, accountability, and effective service delivery.
• Ensure that victims and witnesses are informed of their rights and receive appropriate notifications, assistance, and referrals throughout all stages of the criminal justice process.
• Collaborate with prosecutors, law enforcement agencies, court personnel, and community service providers to facilitate effective communication, coordination, and comprehensive victim services.
• Represent the Victim Witness Services Bureau at meetings, trainings, community round tables, and interagency initiatives addressing victim rights and services.
• Identify opportunities to improve bureau operations,…