Customer Service Representative

• Working in a fun collegial working environment
• We help you to get the most out of your career
• We build innovative and sustainable solutions together

Working at an ambitious company in a dynamic industry

Are you service-oriented, strong in communication, and do you get energy from both customer contact and collaboration with colleagues? Do you also have an affinity with transport and logistics and do you like working in a dynamic environment where you are constantly switching? Then we are looking for you.

As a Customer Service Representative, you act as the fixed contact point for one or more customers and play an important role in strengthening and developing the customer relationship. You ensure that daily operations run smoothly, maintain an overview, and think proactively with both customers and internal departments. No day is the same, and it is precisely this variety that gives you energy.

In this role, you work independently and are responsible for correctly adhering to agreements, processes, and procedures. You have daily contact with customers and colleagues, advising on transport options, delivery times, and rates. In addition, you process and guide transport orders and associated data and ensure the correct handling of self-billing. You monitor agreements made and timely signal deviations or bottlenecks in the process.

You also prepare reports and analyze them to identify areas for improvement. You are able to professionally resolve questions and complaints and actively think along about structural improvements. You proactively maintain contact with customers to evaluate cooperation, identify opportunities, and implement improvements. When volumes change or operational challenges arise, you switch in a timely manner and provide appropriate solutions. In doing so, you work closely with various internal departments to ensure optimal service.

For this position, you preferably have experience with a Transport Management System (TMS) and administrative data processing, or you are motivated to quickly master this. In addition, you have knowledge of transport and logistics processes, relevant laws and regulations, and transport and border documents, or you are willing to further develop in this area.

In short, you are the spider in the web who, with an overview, communicative skills, and a customer-oriented attitude, contributes to an efficient and smoothly running operation.

• A salary between €2,893.55 and €4,173.91;
• Interesting extras including several tax-attractive arrangements, for example for the purchase of a bicycle, fitness and/or sports and relaxation subscription, computer/laptop, fresh meals and a mobile phone;
• An annual personal training budget of at least €1,000;
• A varied job within a dynamic working environment with extensive growth opportunities and plenty of chances to further develop yourself;
• Contributing to digitalization, data-driven solutions and sustainable logistics;
• An entrepreneurial organization with short lines where your initiatives and ideas are given space.

"All departments fit together like pieces of a puzzle. Working together, we strive towards the same objective: to enhance our service even further. Day after day."

Vos Logistics High Volume specializes in road transport with high volume swap bodies for large quantities of bulk and packaged goods. The specially designed truck combinations feature two swap bodies, each with a loading capacity of 58 m3. With a fleet of 1,500 swap and drop bodies, Vos Logistics is one of the largest high volume carriers in Europe. The swap bodies are particularly suitable for industrial products, packaging and insulation materials, and recycling streams such as discarded textiles, and are also used as a flexible temporary storage solution for customers.