Part Time Customer Service Administrat

Location: West Byfleet

Part-Time Customer Service Administrator - West Byfleet

20-25 hours per week | 5 days per week | £14-£16 per hour

A friendly, organised local business in West Byfleet is looking for a calm, capable person to join their team on a part-time basis. This role is about dealing with issues, supporting clients, and helping people get to a clear, fair outcome - with a practical, solutions-first approach.

What you’ll be doing

Acting as the first point of contact for client queries via phone and email
Listening, clarifying what’s happened, and taking ownership through to resolution
Liaising with internal teams and third parties to get updates and move things forward
Keeping accurate notes and maintaining records on a CRM or internal system
Managing expectations and keeping clients updated with clear, timely communication
Spotting recurring issues and feeding ideas back to improve the service
What we’re looking for

Confident phone manner - warm, calm, and professional
Strong written communication (clear and well-structured)
Naturally organised - you can juggle multiple cases and deadlines
Solutions-focused - you enjoy getting to the bottom of things and sorting them properly
Comfortable using systems, email, and spreadsheets
Discreet and dependable with sensitive information
What’s on offer

Part-time hours: 20-25 hours per week across 5 days
Pay: £14-£16 per hour (depending on experience)
West Byfleet based role with a supportive team and structured training

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer