Front House Coordinator

Role Overview

The Front Office Coordinator is the first point of contact for all visitors, clients and callers, providing a professional, friendly and efficient front‑of‑house service. The role is responsible for ensuring the smooth day‑to‑day operation of reception while supporting the wider Business Support team with administrative, facilities and office management tasks. The post holder will play an important role in maintaining a safe, welcoming and well‑organised working environment.

• Provide a professional and welcoming reception service to all visitors, clients and contractors.
• Greet visitors, ensure they are signed in and issue visitor badges or access passes where required.
• Escort visitors to the office and notify the relevant employee of their arrival.
• When multiple visitors are expected, remain at reception and contact the relevant staff member to meet their visitor in reception on the ground floor.
• Maintain visitor records in accordance with company procedures.

• Sort and distribute incoming post across the business.
• Frank outgoing mail and prepare post for collection.
• Arrange for letters and correspondence received at previous office addresses to be redirected where appropriate.

• Prepare meeting rooms to ensure they are clean, fully equipped and ready for meetings.
• Assist with meeting room bookings and coordinate room availability.
• Ensure meeting facilities are stocked and maintained throughout the day.

• Order office stationery and general supplies.
• Purchase and replenish office refreshments and sundries, including milk, tea, coffee and other consumables.
• Maintain appropriate stock levels and liaise with suppliers where necessary.

• Previous experience in a receptionist, front‑of‑house or office administration role.
• Excellent customer service and interpersonal skills.
• Professional and confident telephone manner.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Office applications.

• 25 days annual leave plus bank holidays.
• Staff discount scheme across 850+ retailers.
• Pension scheme.
• Monthly incentives and recognition for top performers.

Successful candidates are required to undergo an enhanced DBS check, which IFG will pay for.