Front of House General Assistant Mon - Fri rate

Front of House General Assistant full time 37.5 hr Mon
- Fri £12.71 per hourly rate

General Catering Assistant
- Full Time 37.5hrs

Monday to Friday - 7.5hrs plus 30mins unpaid lunch break

Pirbright

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meal on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkboxapp; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxterstorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a

General Assistant
who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a

General Assistant
who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.

• Greet and welcome guests and clients with a warm, professional demeanor
• Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
• Schedule and coordinate appointments, meetings, and reservations using scheduling software
• Provide accurate information about services, facilities, and organizational offerings
• Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
• Maintain a clean, organized, and welcoming front‑of‑house environment
• Support team members with administrative tasks and general assistance as needed
• Handle guest requests and concerns with professionalism and empathy
• Perform data entry and maintain accurate records and databases
• Ensure compliance with health, safety, and security protocols
• Multitask effectively while maintaining attention to detail during busy periods

Qualifications

• Excellent customer service skills with a friendly and professional approach
• Strong verbal and written communication abilities
• Proven organizational and time management skills
• Ability to multitask and prioritize responsibilities effectively
• Proficiency with computer systems and Microsoft Office applications
• Experience with scheduling software or reservation systems (preferred)
• Previous experience in a front‑of‑house, reception, or customer service role (preferred)
• Attention to detail and accuracy in administrative tasks
• Ability to work collaboratively within a team environment
• Professional appearance and demeanor
• Flexibility to adapt to changing priorities and work schedules

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the…