Admin & Marketing Assistant

We are looking for an organised, proactive and enthusiastic Admin & Marketing Assistant to provide accurate, professional and efficient administrative and marketing support across Phoenix Cultural Centre and Fiery Bird.

The role will help ensure that enquiries are answered, bookings and records are properly administered, organisational information is kept up to date and required information and returns are prepared accurately and on time.

You will also support our marketing and digital communications by updating websites, producing newsletters, preparing promotional materials and maintaining regular social media activity.

Working closely with the CEO, project staff and wider team, you will help PCC and Fiery Bird communicate consistently, inclusively and professionally, while supporting the effective operation and promotion of our spaces, activities and events.

By providing dedicated administrative and marketing capacity, the role will help us increase bookings, community hires, event attendance and engagement, supporting the organisation to make its spaces available to the community more consistently and generate increased earned income for a more sustainable future.

Location: Woking, with some work relating to wider Surrey

Hours
: 0.3 FTE (12 hours per week)

Hourly pay rate: £13.00 per hour

Annual Salary: £8,112 per annum

Annual Leave: Statutory (5.6 weeks per annum pro rata) 67.2 hours per annum

Contract: One-year fixed-term contract (funded by National Lottery Awards for All)

Working pattern: To be agreed with the successful candidate, taking into account the needs of the organisation.

Reports to: CEO

Start Date: To be agreed - ideally October 2026

Phoenix Cultural Centre CIC (PCC) is a community-led, not-for-profit organisation providing an inclusive, affordable cultural, training and community space in Woking. We create opportunities for people to come together, participate, learn, develop skills, improve wellbeing and contribute to their community.

PCC also runs Fiery Bird Live Music Venue, a grassroots music venue providing opportunities for musicians, performers and audiences to participate in live music and other creative activities.

We are committed to inclusion, accessibility and widening participation, and to creating opportunities for people from a wide range of backgrounds, including people who may be under-represented or face barriers to participation.

General administration

Undertake day-to-day administrative tasks to support the effective operation of PCC and Fiery Bird.

Monitor relevant email accounts and respond promptly and professionally to general enquiries.

Direct enquiries to the appropriate member of the team and follow up outstanding information where required.

Maintain accurate electronic records, spreadsheets, databases, calendars and filing systems.

Produce letters, forms, schedules, reports and other documents as required.

Maintain directories of relevant organisations, contacts, networks, artists, hirers and community partners.

Assist with collecting and organising information required for funding, monitoring and project reports.

Handle personal and organisational information appropriately and in accordance with data protection requirements and PCC policies.

Support the CEO and project staff with additional administrative tasks as required.

Bookings and enquiries

Respond to enquiries about venue, room, event and activity bookings.

Provide prospective hirers and partners with accurate information about spaces, availability, facilities, prices and booking requirements.

Help develop enquiries into confirmed bookings through timely, accurate and welcoming communication and appropriate follow-up.

Support the organisation…