Independent Living Support Officer

Role Overview

We’re looking for a proactive, empathetic, and dedicated Independent Support Officer to join our Living Well Team. As an Independent Support Officer, you will play a vital role in the day‑to‑day running of our Extra Care scheme, supporting residents to live independently and confidently in their own homes.

• Provide responsive support to residents, helping with queries and signposting to relevant services and partners.
• Manage practical tasks such as taking payments, booking transport, making appointments, and handling deliveries.
• Carry out essential administrative duties, including answering phones and handsets, maintaining records, and assisting with general office operations.
• Support the smooth running of communal areas, including the café, lounge, dining room, and associated activities.
• Serve daily lunches and organise special events.
• Create a welcoming atmosphere for all visitors and ensure the building remains a safe and friendly space.
• Take responsibility for building health and safety, including fire safety procedures and reporting maintenance issues.
• Ensure case notes are consistently accurate and up to date using internal systems, while also supporting a range of housing management responsibilities.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required.

The Council offers a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, and many more excellent benefits.