Customer Success Manager; M​/F​/D

also identify opportunities to grow our relationships and work with the wider business to deliver excellent service.

• Build strong relationships with customers and act as their trusted advisor.
• Improve the customer experience, encourage engagement, and support organic growth.
• Take ownership of customer issues and see them through to resolution.
• Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
• Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
• Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
• Stay up to date with industry developments and apply best practice where relevant.

• Degree in Business Administration, Legal Studies, or equivalent experience.
• Experience in Customer Success, Account Management, or a similar client-facing role.
• Experience providing customer service support and resolving customer issues.
• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Excellent interpersonal skills and confidence working directly with clients.
• Strong problem-solving skills and the ability to manage several priorities at once.
• A self-motivated, goal-oriented approach.
• A collaborative mindset and the ability to work well across different departments.

• Awareness of the latest technology trends and applications in the IP industry.
• Familiarity with Salesforce.
• Experience in IP lifecycle management from a client perspective.
• Additional European language skills are a plus.

If you are customer-focused, proactive, and enjoy building strong relationships, we would be pleased to hear from you.

Requirements:

Experience as a business development manager, sales executive, or in a relevant role is essential Proven successful sales track record Fluent in English Understands the market and industry trends Effective communication and negotiation Experience in building strong relationships with clients Desired:
Experience in customer support Familiarity with tools like Microsoft Office and CRM software (such as Salesforce) A bachelor’s degree in business administration, sales, or a relevant field (such as marketing)