Customer Success Manager

Must drive due to office location!

We are recruiting for an experienced, organised, and customer-focused professional to act as the main point of contact for domestic clients. This is an office-based role working closely with an established contracts and administration team to ensure a smooth, high-quality client experience from start to finish. This role suits someone with previous experience in construction, landscaping, or a similar trade working with domestic clients, who understands site-based operations and the importance of clear communication.

Key Responsibilities:

Act as the primary contact for domestic clients once work has been instructed
Arrange and confirm dates for works to be carried out
Manage incoming calls and emails from existing clients, resolving queries or passing them to the correct team member
Track progress of contracted works, ensuring records, photographs, and visit logs are completed
Escalate any issues or non-compliance appropriately
Confirm completed works for invoicing
Issue completion documentation and close out client journeys
Log client feedback and handle follow-up requests, including return visits where required

About You:

Proven experience working with domestic clients, ideally within construction or landscaping
Previous experience as a Customer Success Manager
Confident communicator with strong organisational skills
Comfortable coordinating between office staff and site teams
Proactive, detail-oriented, and customer-focused

This is a key role for someone who enjoys being the central point of contact and improving the overall client experience