Customer Care Manager; FTC

Type of contract:
Fixed-Term - Full-Time

Are you passionate about delivering an outstanding customer experience and keeping orders running smoothly from start to finish? We’re looking for a
Customer Care Manager (6 month FTC) to be the friendly, reliable link between our customers and our internal teams.

• Own the
  end-to-end order journey
  – from order entry to delivery and invoicing
• Ensure orders, invoices and credits are
  accurate and on time
  , especially at month-end
• Be the
  first point of contact for customers via phone and email, resolving queries quickly and professionally
• Work closely with
  logistics, sales, finance and planning teams to deliver orders
  On Time and In Full
• Manage multiple inboxes, customer accounts and automated orders
• Track orders, shipments and external events, preparing clear reports
• Use data and insights to
  spot issues, improve processes and enhance the customer experience

• Excellent communication and problem-solving skills
• Strong attention to detail and confidence working with ERP systems
• A proactive mindset with a passion for
  continuous improvement
• Ability to build strong relationships with customers and internal stakeholders

If you enjoy fast-paced environments, love solving problems, and want to make a real impact on customer satisfaction, we’d love to hear from you.

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.