Customer Service Advisor

Customer Service Advisor

Woking

Temp 3 months - with view to go perm

£12.84p/h

Our client is seeking a Customer Service Advisor to join their busy Customer Service team. As the first point of contact for customers, you will provide advice, guidance, and support on products while delivering an exceptional customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Duties:

Engage with new and existing customers, providing information on appointments
Act as the first point of contact for customer enquiries
Build rapport and maintain positive relationships with customers
Schedule engineer appointments where required
Ensure diaries are optimised
Handle high volumes of customer calls and emails
Use CRM system to track all correspondence
Upsell products to customers  

Requirements:

Excellent communication skills, both written and verbal.
Strong attention to detail and accuracy.
Previous Customer Service experience
Experience using a CRM system
Ability to work well in a busy environment