Customer Success Manager

Customer Success Manager

Woking

£35,000 - £45,000 per annum

Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!

Key Responsibilities:

Build and maintain strong, trusted relationships with client accounts.
Act as the primary non-technical contact for client service and engagement.
Oversee onboarding to ensure a smooth transition into managed services.
Communicate service offerings clearly and demonstrate their business value.
Drive adoption of services, tools and best practices.
Lead regular service reviews, focusing on value, outcomes and improvements.
Turn operational data into clear, meaningful client insights.
Identify and address service risks, concerns and early signs of dissatisfaction.
Support client retention and renewals by demonstrating ongoing value.
Gather client feedback and contribute to continuous improvement across customer success processes.

Requirements:

Proven experience within customer success, account management, or client relationship roles.
Background within an IT, SaaS, or MSP environment is desirable.
Strong written and verbal communication skills, with confidence managing a range of stakeholders.
Ability to understand service data and translate technical information into clear, accessible insights.
Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.

Benefits:

Free onsite parking
Company pension
Free lunch on Fridays!
Company events