Receptionist, Customer Service​/HelpDesk

Welwyn Garden City £25,447 per annum 37.5 hours per week | 4-day rota (Monday to Sunday) | 2 days off

Shifts:

8:00am to 4:00pm or 2:00pm to 10:00pm Be the welcoming face of a vital supported housing service We're looking for a friendly, organised, and professional Receptionist to join our clients busy supported housing service in Hertfordshire on a temporary to permanent basis. This is a rewarding opportunity to make a real difference, providing exceptional customer service to residents and visitors while supporting the smooth day-to-day operation of the service.

What you'll be doing:
Acting as the first point of contact for residents, visitors, and external stakeholders Managing reception duties and handling telephone enquiries Maintaining accurate records, databases, and filing systems Supporting housing administration processes and referrals Processing bookings, charges, and general correspondence Delivering a high standard of customer service and administrative support Assisting the team with the effective running of the service

What we're looking for:

Previous experience in administration, reception, or customer service Excellent communication and organisational skills Strong working knowledge of Microsoft Office A professional, approachable, and empathetic manner Ability to handle sensitive information with confidentiality Enhanced DBS check (required) What's in it for you? Join a supportive team making a positive impact in the community Varied and rewarding role with no two days the same Opportunity to develop your administration and housing sector experience If you're passionate about delivering excellent customer service and thrive in a busy environment, we'd love to hear from you.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.