Customer Success Coordinator

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you'll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.

As a member of the Customer Success team, you will be operating as the first point of contact with our home patients. The role will be 100% office based, working from Monday to Friday, Monday to Thursday - , Friday 07.00
-17:00 (on Rotating shifts i.e. )

Essential Duties and Responsibilities To manage the processing of customer orders for home patients To manage customer queries and complaints ensuring a win win solution for Vantive and the customer To create lateral relationships with other departments to support product distribution To enhance the reputation of customer services and positively promote the image of Vantive To contribute to the evolution of the department by providing feedback and taking action to improve To positively contribute to the delivery of service excellence to Vantive's customers and patients Qualifications & Experience GCSE Level standard Organized Ability to prioritize workload in a very busy environment Tenacious Strong decision making skills Strong attention to detail/accuracy Good team player Professional telephone manner Proactive and reactive nature Siebel experience preferred Flawless customer service skills Can do attitude, willing and positive manner.