Field Service Technician. Knaphill LilyLifestyle

Our client, a leading organisation in the Defence & Security sector, is seeking a dedicated and dynamic Field Service Engineer to join their team on a permanent basis. This role plays a crucial part in maintaining and supporting high-quality systems for customers within the UK and internationally, with a primary focus on defence and national security.

• Engineering visits (preventive and corrective):
  • Maintain, patch, update, and audit customer systems and products.
  • Perform corrective maintenance and repairs to resolve customer issues.
  • Support military exercises, demonstrations, and testing.
  • Assist with customer acceptance testing of new deliveries/products.
  • Deliver operator and maintainer training.
• Remote support:
  • Provide 1st/2nd line support via the service desk for logged customer issues.
  • Join an on-call 24/7 rota, with the possibility of attending customer sites at short notice.
• Infrastructure and Network support:
  • Install, configure, and maintain Windows Server environments (2016/2019/2022).
  • Configure and manage firewall platforms (hardware and software-based).
  • Maintain virtualised environments using platforms such as VMware ESXi and Microsoft Hyper‑V.
• Customer Repairs (RMAs):
  • Perform root cause analysis using logical and methodical approaches.
  • Document corrective actions, summarise parts required, and create necessary reports and certificates.

• Degree or HND/HNC qualified in an engineering discipline.
• Experience in Electronic Warfare.
• Previous demonstrable experience of supporting hardware and infrastructure in the military sector.
• Understanding of LAN, WAN, and VLAN architectures; network hardware; firewalls; hypervisor; and Windows/Linux configuration and management.
• Knowledge of Crypto devices and experience in maintaining equipment in live environments.
• Understanding of hardware lifecycle management, upgrades, and capacity expansion planning and execution.
• Experience in service support of low volume, high-value products and systems in highly regulated environments.
• Awareness of ITIL (v3 or v4) best practices.
• Full UK driving licence.

• Competitive salary.
• Additional flexible benefits covering health, wellbeing, savings, protection, and leisure.
• A supportive community with groups sharing various interests and passions.
• A commitment to Equal Opportunity, Diversity, and Inclusion.
• Eligibility for DV clearance (residing in the UK for the last 10 years).