Customer Support Engineer - Motorsport

Customer Support Engineer
- Motorsport Ref #59254

Date posted

Thursday, September 10, 2026

Country United Kingdom Location Woking Business  area

Motorsport Department Motorsport Position  level5 - Supervisory / Professional - (L-15)
Working time

Full Time Contract type Fixed Term Contract Duration
24 months

Working pattern

Blue Shift 45 hours

What to Expect As Customer Support Engineer
- Motorsport, you will play a pivotal role in providing market leading motor sport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.
* Reporting to a Senior Customer Support Engineer - Motorsport, working as one of a team of customer support engineers who operate as the first ‘point of contact’ for Customer race programs.
* Support the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting.

What You'll Do
* Work closely with internal and customer engineers supporting them with engineering tools. (i.e., Reports, data processing, race forecasting).
* General data and electronic systems related matters, documentation and customer facing technical updates.
* Support events with remote or track-side data analysis and systems-wide commissioning ECU programming and BOP implementation.
* Support customer teams with specific on event vehicle/systems engineering, technical and operation procedures.
* Liaise with internal Development engineering team, providing feedback on technical issues and concerns.
* Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.
* Document engineering reports from live events and feed information into the wider customer support and engineering departments.
* Provide workshop-based remote diagnostic and advisory sessions for customer teams.
* Technical support to McLaren motor sport customers which may involve travel within and outside the UK.
* This role includes extensive global travel within the region of 16 - 22 events.

What You'll Bring
* BSC, BEng, MEng, MSc Engineering Degree or equivalent.
* Experience of the motor sport industry, either as part of a race team or customer support role is essential.
* Data analysis and systems-wide experience including commissioning of GT3 - GT4. platforms from a high level.
* Computer literate - Microsoft Office suite including networking, Excel + VBA.
* Programming experience with Matlab, Simulink
* CATIA 2D/3D Skills
* Ability to demonstrate a calm way of thinking when under pressure.
* Knowledge of motor sport Electrical Diagnostic Systems and hardware preferred.
* Must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team. #
* Adaptable, quick thinking, decisive, showing strong initiative and self determination.
* Strong planning, good follows up skills, meticulous in detail.
* Demonstrates a methodical approach.
* Confident with good interpersonal & communication, (especially verbal & written) skills.
* Mobile & willing to travel abroad as requested.
* Full UK driving licence.

What We'll Do for You We offer a wide – ranging benefits package, which includes:
* Structured career development framework
* 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days
* Enhanced company pension scheme
* Discretionary annual bonus award
* Private medical insurance and health cash plan
* Life assurance benefit
* Ability to apply for a sabbatical of up to one year after only two years’ service
* Benefits you can adapt to your lifestyle, such as discounted shopping
* Generous parental leave policies
* A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice