Salon Supervisor​/Front of House

Apply for Salon Supervisor / Front of House at Sorella Hair & Beauty Ltd in Knaphill, ENG, GB. This full‑time on‑site position offers great opportunities for career growth. We’re looking for an experienced, organised and confident Salon Supervisor / Front of House Lead to join our team s is a hands‑on role at the heart of a busy salon. You’ll help lead the front‑of‑house experience, support the smooth running of the salon day‑to‑day, and take responsibility for managing and supporting our apprentices while they are working in the salon.

This role would suit someone with previous experience managing a team, supervising staff or leading a busy front‑of‑house, retail, hospitality or customer‑facing environment. You do not need to be a hairdresser, but you must enjoy working with people, be confident giving direction, and be happy to get stuck in.

• Lead and shape the front‑of‑house experience: welcoming clients, managing appointments, phone calls, messages and emails, taking payments and handling end‑of‑day cashing up.
• Keep the salon organised and running smoothly, supporting communication between front‑of‑house, stylists, apprentices and management.
• Maintain high standards across the salon and deal confidently and professionally with client enquiries.
• Spot issues before they become problems and intervene appropriately.
• Support and manage apprentices day‑to‑day: organise daily tasks, uphold standards of cleaning, presentation and client care, give clear, kind and constructive direction, and feed back to management where additional support or training is needed.
• Perform hands‑on support tasks such as washing hair, sweeping, cleaning, managing refreshments, towels, gowns, laundry and other duties that keep the day flowing.
• Attend required covering including Saturdays and, when needed, evenings on Tuesdays or Thursdays.

• Previous experience managing, supervising or leading a team.
• Confident giving direction in a calm and professional way.
• Warm, friendly and genuinely caring about people.
• High standards of organisation and the ability to stay calm in a busy environment.
• Clear communication skills in person, on the phone and in written messages.
• Proactive, reliable, punctual and takes responsibility.
• Experience supporting younger or less experienced team members.
• Hands‑on attitude – willing to get stuck in and support the salon in any way required.
• Experience in retail, hospitality, reception, customer service, spa, beauty or another busy people‑focused environment is helpful.
• Salon experience is helpful but not essential.

Full time or part time arrangements are open to the right candidate. Some Saturdays and evening cover on Tuesdays or Thursdays may be required. Please indicate your availability when applying.

• Company pension.
• Employee discount on products.
• Free haircuts & colours.
• Free on‑site parking.

Sorella is an award‑winning, modern salon in Knaphill with a strong reputation for colour work, especially balayage. We’re a fully employed, team‑based salon with a big focus on high standards, a supportive working environment and creating a genuinely great experience for both clients and staff.

• Professional – we take pride in how we show up, communicate and deliver.
• Consistent – every client receives the same high standard, every time.
• Care – we look after our clients, our team and the salon environment.
• Always Learning – we’re always improving, learning and growing.
• Accountable – we take ownership and do what we say we will.

Work authorisation:
United Kingdom (required).

Work Location:

In person.