Customer Success Executive

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast‑growing SaaS business.

You’ll join a dynamic, fast‑paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long‑term relationships. You’ll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.

• Serve as the primary post‑sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
• Guide onboarding, configuration, and best practices for digital experience management.
• Create tailored success plans aligned with each customer’s goals.
• Monitor account health, usage, and feedback to ensure satisfaction and retention.
• Conduct Benefits Realisation exercises to identify opportunities to enhance value.
• Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.
• Be the customer’s voice internally, influencing product enhancements.
• Ensure zero attrition within your customer base, keeping accounts happy and loyal.

• A couple of years+ experience in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g. Word Press, Drupal), or similar solutions.
• Passion for technology and digital transformation, with a desire to become a subject matter expert.
• Strong communication, presentation, and relationship‑building skills.
• Analytical mindset, able to turn data into actionable insights.
• Proactive, organized, and customer focused.

• Training in sales/account management (e.g., Target Account Selling).
• Experience with marketing campaigns, automation tools like Hub Spot, or support tracking platforms.
• Public sector experience is a plus.
• Growth mindset, eager to learn and continuously improve.

• Competitive salary £35,000–£40,000 plus OTE incentive up to 5k.
• Equity options giving you a stake in the company’s success.
• Comprehensive benefits including retail discounts, 24/7 GP, and wellness support.
• Hybrid working with a minimum of three days in the office.
• Work directly with a successful entrepreneur in a collaborative environment.
• Contribute to projects that make a tangible difference to millions of people.

This role lets you make a real difference for customers, drive measurable results, and be part of a thriving SaaS business where your contributions truly matter.