Network Engineer

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good?

Great. Let’s find out about that job.

Support and maintain KFC UK&I’s network infrastructure for 1,000+ restaurants, ensuring secure and reliable connectivity.

Responsibilities include SD-WAN, switch management, security settings, supplier coordination, troubleshooting, upgrades, performance monitoring, and compliance. Requires strong stakeholder engagement and expertise in large-scale networks.

• Provide operational support for WAN, LAN, Wi-Fi solutions and cloud-based network services across the estate, including cloud.
• Respond to incidents and service requests, including hybrid connectivity issues between data centres, store sites, and cloud platforms.
• Troubleshoot complex issues: routing, switching, 802.1X, Wi-Fi performance, firewall policies, and SD-WAN overlays/underlays.
• Monitor capacity, performance, and availability; proactively remediate risks and single points of failure.
• Maintain and test regular backups of network device configurations.
• Ensure backup processes are automated, tested, and stored securely in compliance with organisational policies.
• Develop and maintain disaster recovery procedures for network infrastructure, including restoration steps and failover strategies.

• Implement and maintain network configurations in line with organisational standards and best practices.
• Support network upgrades, migrations, and technology refresh projects across distributed environments including cloud.
• Ensure accurate configuration of network devices, including switches, firewalls, and wireless controllers and both in the physical and virtual space.
• Validate and test changes before deployment to minimise risk and ensure service continuity.
• Plan and execute pilots, phased rollouts, and post-implementation reviews across distributed sites.

• Enforce network security baselines across on-premise and cloud environments, including least privilege, segmentation, encryption, secure management, logging, and patching.
• Collaborate with the Security team on vulnerability management, incident response, and audit readiness.
• Update and maintain secure configurations in line with company polices and standards.
• Act as technical lead with network service providers and hardware vendors; ensure SLA adherence, capacity planning, and service improvement.
• Coordinate change windows, communications, and post-change validation with store operations and IT stakeholders.

• Maintain accurate network diagrams, inventories, runbooks, standard operating procedures, and change records.
• Contribute to architecture standards, design reviews, and continuous improvement initiatives.

• Participate in an on-call rota for major incidents and perform occasional travel to sites and data centres.

• Cross functional teams within technology; collaborate with infrastructure, security, and Tech teams to align network designs and configurations with security standards.
• Wider business teams:
  Engage with operational and business units to promote awareness of network security best practices.
• Global teams; work closely with global partners (e.g., Yum! brands) to maintain compliance with corporate standards and security policies.

• Bachelor’s degree in Computer Science, Information Security, or related field…