Logistics Coordinator

Overview

Job Title: SC‑Cleared Logistics Co‑ordinator (Wokingham / Reading Area)

Start Date: Monday 1st June

Contract Length: 3 Months (with potential extension)

Location: Wokingham (Reading area) – Warehouse environment

Clearance Required: Active SC Clearance

We are looking for two SC‑cleared Logistics Co‑ordinators based near Wokingham to support a high‑volume IT logistics and device‑management operation. This role sits within a busy warehouse environment and supports joiners, leavers, break‑fix requests, device refresh projects
, and general warehouse activity.

You’ll be part of a hands‑on team ensuring devices are processed, tracked, shipped, and recorded accurately across multiple systems while meeting strict SLAs.

• Service ticket management — Work within the customer’s ITSM platform, ensuring all tasks meet SLA requirements.
• System updates — Maintain alignment between customer systems and internal Xeretec systems through accurate manual updates.
• Joiners & leavers processing — Prepare and dispatch devices for next‑business‑day delivery.
• Stock & CMDB updates — Move items in/out of stock and maintain accurate asset records at all times.
• Autopilot pre‑provisioning — Trigger Autopilot setup on all outbound devices.
• Delivery scheduling — Arrange collections and deliveries with end users.
• Ticket documentation — Add tracking numbers, asset details, and progress updates.
• Device cleaning & grading — Assess returned devices and prepare them for reuse.
• Warranty management — Log and track Microsoft return‑to‑base warranty claims.
• SLA reporting — Provide weekly updates to the Service Delivery Manager.
• High‑volume refresh support — Assist with configuration and shipment of up to 500 laptops per week.
• General warehouse support — Help the wider team during quieter periods.
• Active SC Clearance (essential)
• Experience in IT logistics, warehouse operations, or device lifecycle management
• Strong organisational skills and attention to detail
• Confident using ITSM tools, CMDBs, and asset‑tracking systems
• Ability to meet tight deadlines and SLA commitments
• Excellent communication skills for customer and internal updates

• Immediate start on a key customer project
• 3‑month contract with potential extension
• Supportive team environment
• Opportunity to work on a large‑scale device refresh programme