Technical Support Engineer

Background

The world around us is experiencing significant change, the greatest in generations. At Motion Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance. We’re at the cutting edge of innovation in industries including transportation and motor sport. We create solutions that drive efficiency and cost‑effectiveness.

We want to help reduce the carbon footprint and become more sustainable. By applying our expertise, we deliver real benefits and pioneer a better future.

The Technical Support Engineer will represent the voice of the customer and operate as a single point of contact, between the Field Application Engineers and the Data Platform Engineers. The Field Application Team primarily supports our Motion Applied customers in the factory and at the track, whilst the Data Platforms Team are the developers and testers of ATLAS (Advanced Telemetry Linked Acquisition System), part of the Motion Applied Off Car Systems.

This role will also work closely with our Telemetry, Control & Analytics Product Management Team, responsible for prioritising our Product Roadmap and maximising value for our customers.

The main purpose of this role is triaging, reproducing issues, and progressing technical line support tasks raised by the governing bodies, racing teams and wider users of the Motion Applied Off Car Systems.

The Technical Support Engineer will develop valuable insight and technical exposure to the challenges our users face, building a deep understanding of our software and how customers use it. We are looking for someone who thrives to deliver excellent technical support, sometimes under challenging circumstances.

Motion Applied offers a hybrid working policy. This role will involve working co–located, in our Duke’s Court Office.

Supporting and championing the ATLAS suite at a 2‑line technical support level, as a single point of contact between the Field Application Engineers (1st line) and the Data Platforms Engineers (3rd line).

• Capturing the right level of detail for issues, to support their effective troubleshooting.
• Repeating, characterising, and demonstrating issues to the ATLAS 3rd line Engineers.
• Using test environments to simulate trackside scenarios.
• Testing and validating issue solutions or new features developed.
• Working with multiple internal teams to resolve issues.
• Identifying and flagging gaps in our published support files.
• Customer representation and support within the evolution of McLaren Applied Off Car Systems, such as our ATLAS data analysis software.
• Ensuring customer representation within the process of prioritising and triaging issues.
• Working closely with product, application, and development teams.
• Contributing to continuous improvement of departmental procedures and service delivery.
• Participating in team collaboration, best practice and developing our knowledge base, with specific focus on the interface between the development group and the customer‑facing activities.

• Technical Support experience, preferably in a motor sport or fast‑paced environment.
• Excellent communication skills across all mediums.
• Ability to characterise software problems under pressure.
• Ability to capture information quickly and accurately, with a detailed and methodical approach.
• Ability to accurately interpret observations noted by users and advise suitable solutions or escalations.
• Good understanding of the electronic elements of motor sport systems and powertrains, including the characteristics of typical sensors and actuators used in motor sport.
• A systematic approach to debugging, with strict attention to detail.
• Exposure to large, multi‑threaded applications and high‑complexity systems, where data quality is key.
• Minimum of an Upper Second‑Class Honours Degree (2:1) in a relevant discipline. Equivalent experience also considered.

• Technical Support for Windows Desktop Applications (C# and .NET with Visual Studio).
• Experience using Helpdesk tools…