Professional Services Consultant - ICE Job Woking area,England UK,IT/Tech

Building an AI-first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues- regardless of role or function - to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Role Description

To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements
To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting
To lead on interfacing activities relevant to ICE, working alongside the customer
To be an instrumental element in the functional development of the Clinisys ICE Product
To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting
To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership
Where applicable, to carry out project-based activity as directed to satisfy customer and business requirements

Responsibilities

To comply with Clinisys codes of conduct and guidelines
To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner
To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs
To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS
To be fully conversant with the functionality of the product of your discipline (ICE)
To be conversant with the core functionality of all products
Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives
Use AI-enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries
Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards
Consistently meet and sustain performance against utilisation targets
Comprehend customer requirements as specified in the Project Initiation Document (PID)
Make recommendations based on customer feedback regarding ICE software changes and enhancements
Deliver relevant training courses for key users, as required
Attend team meetings and training courses
Be responsive to reasonable requests from line manager or project managers
Contribute to and support team members and build knowledge base

Knowledge, Skills & Abilities Skills needed to be successful

Previous 2-5 years Ordercomms experience
Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications
Ability to travel throughout the UK and where appropriate abroad
Driving licence
Working knowledge of Artificial Intelligence (AI) technologies and ability to leverage them in delivery
Strong motivational skills and ability to deliver tasks in difficult circumstances
Excellent verbal and written communication skills across technical and non-technical stakeholders
High levels of commitment and ability to take action when necessary
Ability and willingness to work independently
Strong customer service skills
Ability to create and deliver executive-level summaries and presentations

IT knowledge including:
- HL7
- Integration products (e.g. Rhapsody)
- Experience with XML or…