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Service Delivery Manager
Job in
Woking, Surrey County, GU22, England, UK
Listed on 2026-10-03
Listing for:
Meritus Talent
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
MERITUS are recruiting for a DV Cleared Service Delivery Manager to join our client in Woking in a permanent position as they continue growing their operation.
SERVICE DELIVERY MANAGER - UP TO £90,000 PER ANNUM + BONUS - WOKING - DV CLEARED - MOD FOCUSED - FAST MOVING PROCESS - SECTOR:Defence
Our client, a leading engineering and technology organisation operating across defence and national security, is seeking an experienced Service Delivery Manager to join their team.
This role involves managing customer support services, coordinating internal teams and suppliers, and ensuring high levels of customer satisfaction across UK and international customers.
Key Responsibilities:- Manage customer support, incidents, escalations and service delivery.
- Oversee service contracts, budgets, forecasting and invoicing.
- Lead service reviews, change management and customer-facing CABs.
- Support bids and tenders, including cost estimates and technical proposals.
- Drive continuous improvement and maintain strong customer relationships.
- Experience in service delivery or project management within a regulated environment.
- Background in defence, national security or related sectors.
- Strong stakeholder management, leadership and financial management skills.
- Knowledge of ITIL (v3/v4).
- Experience supporting bids and through-life support standards.
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